Shipping policy
Free U.S. shipping
We currently ship within the United States from U.S. supplier warehouses. Shipping is free on all orders to U.S. addresses. We do not currently ship internationally.
Processing and delivery
Our standard processing estimate is 1–2 business days, followed by an estimated 3–7 business days for standard delivery after shipment. Business days exclude weekends and holidays. Any different timing stated for a specific item before purchase applies to that item.
These estimates are not guaranteed delivery dates. Supplier availability, peak periods, and carrier delays can affect timing. If we cannot ship within the timeframe stated for your order, we will contact you with the revised estimate and the option to agree to the delay or cancel the unshipped items for a full, prompt refund. We will not substitute a different product without your agreement.
Tracking and separate shipments
We email tracking information when your order ships. Orders with items from different suppliers may arrive in separate packages with separate tracking details. A tracking label may appear before the carrier has scanned the package.
You can visit Track your order or contact info@scaleshowroom.com with your order number for help.
Cancel before fulfillment
You may cancel any unfulfilled items up until fulfillment. Contact info@scaleshowroom.com or use our contact form with your order number and “Cancel order” in the subject or message. Once items have been fulfilled and shipped, our 60-day return policy applies to eligible returns.
Address corrections
Please check your shipping address before ordering. If you notice an error, contact us immediately. We will try to correct it before shipment; changes cannot be guaranteed once the order has shipped. If a package is misdirected or returned, contact us so we can explain the available next steps and any actual additional shipping cost before proceeding.
Delayed, missing, or damaged deliveries
Contact Scale Showroom if tracking stops updating, a package is marked delivered but cannot be located, or your delivery is overdue. You do not need to wait a fixed number of days to ask for help. We will investigate with the supplier or carrier and explain the next steps. If a shipment is confirmed lost or cannot be delivered, we will arrange a replacement or refund as appropriate.
For damaged, defective, or incorrect items, contact us promptly and see our returns and refunds policy. Please retain the packaging while we review the issue.