Refund policy
60-day returns
You can request a return within 60 days of the date your item is delivered. Eligible preference-based returns must be unused, in their original condition and packaging, with all included parts and proof of purchase. We do not charge a restocking fee for eligible returns.
Cancel before fulfillment
You may cancel an order, or any unfulfilled items in an order, up until fulfillment. Email info@scaleshowroom.com or use our contact form with your order number and the items you want to cancel. Put “Cancel order” in the subject or message. We will confirm the cancellation and refund the canceled items to your original payment method. Once an item has been fulfilled and shipped, use the return process below.
How to request a return
- Email info@scaleshowroom.com or use our contact form within 60 days of delivery. Include your order number, the item, and the reason for your request.
- Wait for our approval and return instructions. Products may ship from different suppliers, so we will provide the correct return address. Please do not ship a return to our business address without instructions.
- Follow the packing and shipping instructions provided. Keep your shipment receipt and tracking number until the return is resolved.
A request submitted within the 60-day window remains timely while you wait for our reply. No account is required to contact us.
Damaged, defective, or incorrect items
Please inspect your delivery and contact us as soon as you discover a problem, preferably within 7 days. Include your order number and, where possible, photos of the item, packaging, and shipping label. Reporting later than 7 days does not automatically disqualify your request within our 60-day window or limit any rights you have under applicable law.
The unused-condition requirement for preference-based returns does not prevent you from reporting a defective item. If an item is confirmed to be damaged, defective, or incorrect, we will arrange an appropriate replacement or refund and cover any approved return-shipping cost. Contact Scale Showroom directly; we will coordinate with the supplier or carrier.
Return shipping and exclusions
Customers pay return shipping for preference-based returns. We cover approved return shipping for confirmed damaged, defective, or incorrect items.
Gift cards are non-returnable. Personalized, special-order, or final-sale products are excluded from preference-based returns only when that exclusion is clearly disclosed before purchase. These exclusions do not remove remedies for damaged, defective, or incorrect items or your rights under applicable law.
Exchanges
We do not process direct exchanges. You can request an eligible return and place a separate order for a replacement.
Refunds
We will notify you after your return is received and inspected. Approved return refunds are issued to the original payment method within 10 business days. Approved pre-fulfillment cancellations are refunded promptly, within 7 business days. Your bank or card issuer may take additional time to post the credit.
If more than 15 business days have passed since a refund was approved, contact info@scaleshowroom.com. Refunds for canceled items cover the amount paid for those items, including applicable taxes. Approved returns refund the amount paid for the returned items, including applicable taxes, subject to the return-shipping terms above.
Questions before ordering? Use our contact form. See our shipping policy for delivery and tracking information.